CAPE TOWN - Pensioners have not had a good start to the New Year.
A human rights organisation says there’s been a spike in unauthorised deductions from grant beneficiaries' accounts.
Black Sash says it’s been inundated with calls for help.
But trying to assisting complainants in getting a refund has been a challenge.
"The problem that we are experiencing is you cannot get hold of anyone on the numbers they suggest you call. It’s just impossible and people give up.," said Colleen Ryan.
"The system is designed to let people give up. And we just feel the South African Social Security Agency (SASSA) should be taking responsibility. It's a problem that they created."
* Watch the full video report by Bibi-Aisha Wadvalla in the gallery above.