Ask Absa Blog Question and Answers

1. Did you know Absa customers get real cash back from the Absa Rewards programme to spend anywhere they like? 

Answer: Absa Rewards is a rewards programme that rewards you for banking with Absa. It does so by literally putting cash in your pocket. In addition to the cash benefits, you will receive special offers and exclusive deals from selected Absa Rewards partners. Absa Rewards is real cash back 

  • Real cash – You will earn real cash for point-of-sale and online purchases made with your Absa card to spend any way you choose. We use the word Cash Rewards interchangeably with cash back. 
  • No catch – You can earn on all qualifying point-of-sale purchases if all your Absa accounts are in good standing and your membership fee is paid. There are no further behavioral hurdles that you need to overcome before you can start earning. 
  • No membership card required to earn – Absa Rewards is easy to use. You simply need to pay with any of your Absa cards. 
  • Redeem your Cash Rewards for cash – You can redeem your Cash Rewards for cash anytime, anywhere, using our self-service channels. 
  • Multiple channels, 24/7 – Your Rewards Account is easy to access through one of our self-service channels, including the Absa Banking App, Absa Online, Cellphone Banking (USSD), Absa Rewards Contact Centre and ChatBanking on WhatsApp. Participating in the programme 
  • You can become a member of the Absa Rewards programme at any time, if you have an active Absa Transactional Account. 
  • You must be a South African citizen or resident. 
  • You will continue to enjoy the Absa Rewards programme benefits as long as you have at least one (1) transactional account, your account is in good standing and your membership fee is paid every month.

Learn More 

 

2. Did you know that you get up to 30% cash back on everyday purchases from Absa’s fuel and grocery partners?

Answer: Absa Rewards is a rewards programme that rewards you for banking with Absa. It does so by literally putting cash in your pocket. In addition to the cash benefits, you will receive special offers and exclusive deals from selected Absa Rewards partners. Absa Rewards is real cash back 

  • Real cash – You will earn real cash for point-of-sale and online purchases made with your Absa card to spend any way you choose. We use the word Cash Rewards interchangeably with cash back. 
  • No catch – You can earn on all qualifying point-of-sale purchases if all your Absa accounts are in good standing and your membership fee is paid. There are no further behavioral hurdles that you need to overcome before you can start earning. 
  • No membership card required to earn – Absa Rewards is easy to use. You simply need to pay with any of your Absa cards. 
  • Redeem your Cash Rewards for cash – You can redeem your Cash Rewards for cash anytime, anywhere, using our self-service channels. 
  • Multiple channels, 24/7 – Your Rewards Account is easy to access through one of our self-service channels, including the Absa Banking App, Absa Online, Cellphone Banking (USSD), Absa Rewards Contact Centre and ChatBanking on WhatsApp. Participating in the programme 
  • You can become a member of the Absa Rewards programme at any time, if you have an active Absa Transactional Account. 
  • You must be a South African citizen or resident. 
  • You will continue to enjoy the Absa Rewards programme benefits as long as you have at least one (1) transactional account, your account is in good standing and your membership fee is paid every month.

Learn More 

 

3. Did you know that Absa offers free digital fraud warranty that protects you from digital fraud? 

Answer: Absa upgraded their digital security and, as a result, customers will verify their transactions using the Absa Banking App. Verification messages will therefore be sent to the customers Banking App. This will help to prevent SIM-swap fraud.

Customers need to download the Absa Banking App onto the smartphone or tablet that they wish to use as your verification device. If they have multiple devices only one can be used as a verification device (you will be asked which device you wish to use for verifications).

If customers do not have a smartphone, they will continue to use the current verification system (SureCheck). However, we highly recommend customers upgrade to a smartphone in order to take advantage of the extra security this upgrade offers.

Learn More

 

4. Did you know that Absa’s Gold Value Bundle and Premium Banking cheque accounts include retrenchment and disability benefit at no additional cost? 

Our Gold Value Bundle and Premium Banking includes a Retrenchment and Disability benefit at no additional cost. You will have peace of mind knowing that some of your expenses will be taken care of in the unfortunate event that you get retrenched and/or disabled. 

Gold Value Bundle customers

  • Death benefit of R20 000
  • Retrenchment Cover of R5 000 (R2 500 payable over two months), and
  • Disability Cover of R5 000 (R2 500 payable over two months)

Premium Banking customers

•Death benefit of R25 000

•Retrenchment Cover of R10 000 (R5 000 payable over two months), and

•Disability Cover of R10 000 (R5 000 payable over two months)

 

Underwritten by Absa Life Limited Authorised Financial Services Provider FSP 36116, Terms and conditions apply

Learn More 

 

5. Did you know that Absa ATM’s offer more than just cash withdrawal function? 

Answer: Manage your accounts and bank on the go by utilising Absa’s ATM features.

  • Standard service — Cash withdrawal, balance, prepaid, and change of PIN
  • Prepaid — Top-up: Airtime, data and SMS bundles, vouchers, electricity (and UniPIN)
  • Transfer funds — move money between accounts
  • Saswitch linked transactions — withdrawal, balance, and prepaid top-up
  • Only available at cash accepting ATMs:
  1. Cardless prepaid transactions
  2. eStamp — draw an electronically stamped statement

Learn More

 

6. Did you know you can protect yourself from online fraud? 

Answer: Use the Absa banking app to perform the following safety measures:

  • Do not share your PIN, , OTP, password, Card CVV number and login details
  • Use 3D Secure:
    • We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why technology, such as 3D Secure, has been designed to protect you while you shop.
    • 3D Secure protects you, the cardholder, and the merchant by verifying your personal details during an online purchase, before the transaction is processed. It ensures an additional level of protection when shopping online. This service is now enhanced with one-time PIN (OTP) instead of a static username and password.
  • Temporarily lock certain transactions of your card
  • Manage your digital limits
  • Accept and reject transactions using the Absa banking app
  • Call the fraud line directly from the app

Learn More

 

7. Did you know that Absa banking App is free to use, no data charges

Answer: The Absa banking app allows you to perform the numerous transactions and does not use any of your data:

  • Buy prepaid airtime, electricity and data
  • Send money to someone who does not have a bank account with CashSend
  • Make quick and secure payments
  • Retrieve e-statements to keep track of your finances

And so much more!

Learn More

 

8. Did you know you can bank digitally even if you do not have a smartphone?

Answer: With Absa simply dial *120*2272# to get started with cellphone banking.

  • Check balances
  • Pay beneficiaries
  • Transfer between your accounts
  • Buy airtime, data or electricity
  • Apply for a loan
  • Get mini-statements

Learn More

 

SPONSORED CONTENT