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JOHANNESBURG - A KwaZulu-Natal family brought a corpse to an Old Mutual office following a claim dispute after the insurer allegedly failed to pay up.
A video circulated widely on social media, shows family members dropping the body at the insurer's office.
Old Mutual confirmed on Twitter that the claim has been paid.
It faced backlash with some accusing it of being insensitive.
The insurer says the incident is regrettable and isolated, as this specific claim needed further assessments.
It says it strives to pay claims speedily and within eight hours, once all requirements are met.