The National Consumer Tribunal has ruled fees charged on consumer credit agreements are unlawful.
JOHANNESBURG - The National Consumer Tribunal has ruled arbitrary fees charged on VW consumer credit agreements are unlawful.
The German carmaker now has to refund customers and submit an audit report to the regulator.
National Credit Regulator Manager for Investigation & Prosecution Anne-Carien du Plooy said while the ruling only affects VW consumers but there are other credit providers who have been identified using the kind of behaviour.
Du Plooy said the fee would be called an "admin fee" or an "on the road fee" that was not ascribed to a specific product or service.