JOHANNESBURG - MiWay says an angry client is responsible for the fake email that has caused outrage on social media.
The email shows a claims assessor labelling black people as baboons and saying the company will reject 90 percent of claims made by black people.
According to MiWay CEO René Otto, "this is vicious and we (are) quite angry about what's happened here.
"We've already done a lot of work in the last two or three hours to trace back where it originates from, and it seems at this stage that it's a disgruntled client whose claim was rejected. The client then approached the ombudsman to complain about the decision and the ombudsman ruled in our favour and agreed with our decision. And the next thing that happened was this email that surfaced.
"We will get to the bottom of it. We will get independent forensic experts to verify what we've uncovered and we will take the necessary steps, both criminal and civil," Otto said.
On Thursday, a so-called email surfaced on social media purporting to be from a claims assessor writing that a managerial decision had been taken to reject 90 percent of claims by black people from 1 August 2017 as they were "easy targets" and "baboons".
Otto dismissed the "mail' incident as fake, saying an investigation had shown that the email was never sent by a MiWay employee.
"There was also no such meeting that took place or decision to this effect. We are tracing the source of this fake content on social media and will take strong and appropriate action against anyone using our brand to disseminate offensive and derogatory comments,” Otto said in a statement.
Please note our official statement about the fake social media post investigation: https://t.co/CMtNG7NhrD— MiWay Insurance (@miwayinsurance) July 20, 2017