MiWay CEO, Ren Otto speaks to eNCA about the social media storm that hit the short-term insurer.
JOHANNESBURG - Short-term insurer MiWay, in a media release, said independent forensic auditors had proved a racist email allegedly originating from a staff member was fake.
The email caused severe embarrassment to MiWay, "making false allegations about MiWay’s claims handling policies" indicating that Black policy holders got a raw deal from the company.
MiWay launched an immediate investigation after the publication of a snapshot of the email in a social media post emerged last week.
Danny Myburgh, Managing Director of Cyanre - The Digital Forensic Lab, which conducted the forensic audit, stated, “We can confirm, after a detailed investigation, that an email sent from a MiWay employee was manipulated by an external source. The image circulating on social media is a fabrication.”
MiWay CEO, Ren Otto said, “The audit has also identified the individual responsible.”
MiWay previously indicated the e-mail originated from a client whose claim had been repudiated.
Otto said that the company would not immediately be publishing the results of the forensic audit. “To be fair, we have decided (to) provide the client with the opportunity to respond first. Once we have received feedback, we will be in a position to elaborate on the way forward,” she said.