JOHANNESUBRG - Standard Bank customers were left seeing red on Monday after the bank&39;s systems crashed affecting multiple banking functions.
Services that were impacted by the disruption included ATM functionality, debit and credit card purchases, Internet Banking as well as telephone and app services.
Customers were furious at not being able to withdraw money, pay at tills or pay their month-end bills, among other essential banking needs.
The bank said that the listed services were restored within two hours following prompt action by Standard Bank’s internal technical team however, customers tell a different story.
At the time of publishing, the bank&39;s internet services were still slow and the bank&39;s cellphone app was not working, but ATM&39;s and cash point sales were reported to be working.
“We would like to reassure our customers that their overall experience with Standard Bank and the services we offer remains our top priority and we regret any inconvenience caused,” said Funeka Montjane, Standard Bank’s Chief Executive: Personal and Business Banking, South Africa.
Standard Bank said they are investigating the root cause of the system failure, but thier initial investigation has determined that the incident was caused by hardware failure.
“Standard Bank takes this matter very seriously as it is important that our customers are able to access all of our services seamlessly and without fail 24/7. We will be monitoring the system closely,” said Ms Montjane.
I hope standardbank malfunctioning will directly result in my car repayments scrapped!— thando mama (@thandomamaZA) September 1, 2014
Me neither hey. RT @HlomlaDandala: All of @standard bank is off-line - the entire bank. I don&39;t understand.— Zikhona Tshona (@ZikhonaTshona) September 1, 2014
Standardbank ruined my day. Mxm— His Majesty (@Maanomashabela) September 1, 2014
StandardBank may fail you, NedBank may fail you, AnyBank may fail you but Jesus will never fail you! Yesterday, today and forever!— Basil Carter (@bcharlietw) September 1, 2014
Own transactions declined!The longest day for StandardBank employees ...saw a few very irrate customers @norwoodmall @StandardBankGrp— Kotie de Coning (@Kotiedc) September 1, 2014
I bank with StandardBank but haven&39;t used my card or internet banking today. It&39;s like sleeping through load-shedding!— Louis Nel (@LouisNel) September 1, 2014