JOHANNESBURG - FlySafair has been referred to the National Consumer Tribunal over its practice of overbooking flights.
The National Consumer Commission investigated the carrier after complaints on social media.
It found FlySafair sold more tickets than available seats between November 2024 and January 2025.
This affected thousands of passengers.
The Commission believes the practice breached several sections of the Consumer Protection Act.
They include rules against overselling services and misleading consumers.
Investigators say over 5,000 seats were being overbooked per month.
FlySafair admits that overbooking was part of its business practice.
The commission is seeking a ruling to prohibit the conduct.
It also wants the tribunal to impose a penalty of up to 10 percent of FlySafair’s annual turnover.