WASHINGTON - Microsoft said that steps it had taken to fix a global outage of Outlook were not going as expected, and the company was working to find alternative solutions.
"We've monitored the status of the changes applied to improve serviceability and confirmed they're not taking as expected. We're identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances," Microsoft said in a post on X.
Microsoft Outlook suffered a major outage across the world on Thursday, with tens of thousands of users struggling to access their email as the company said it was working "aggressively" to reduce the impact.
The disruption, which Microsoft attributed to "elevated load" on its infrastructure, dragged on for much of the US workday and also affected other company products such as Teams and the AI assistant Copilot.
The disruption went global within a span of an hour, knocking out Microsoft products in 74 countries and territories, outage tracker Downdetector reported.
A map posted by Downdetector on X showed the outage affected users across the Americas, and parts of Europe, Asia and Africa.
Microsoft initially said it was investigating outage reports "in the Americas," but later confirmed that the issue apparently affected "Microsoft 365 service connectivity for users in any region."
Microsoft 365 is the company's cloud-based subscription service that includes popular applications such as Outlook and Teams.
"We've determined a portion of infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors," the company wrote on X.
"We're aggressively pursuing all pathways to reduce impact," it added.
"We've paused all deployments, we're moving additional traffic off the affected infrastructure, and we're restarting affected servers to return them to service."
Thousands of users also reported issues with Teams and Copilot, according to Downdetector.
- AFP