Discussion | Old Mutual accused of failing to payout claims

JOHANNESBURG - How difficult is it for a company to regain a customer's trust after receiving backlash?

READ: WATCH | Insurers warn of possible premium increase

Old Mutual faced criticism from numerous clients who complained that it failed to honour its promise and give payouts after a loved one’s death.

Some of the customers have already begun sharing screenshots of cancelled policies. 

The company has apologised for the manner it handled the public outcry.

Reputation Management Specialist, Dominik Heil, spoke to eNCA in the video above.