DStv Channel 403 Wednesday, 11 December 2024

Vodacom found guilty of contravening sections of Consumer Protection Act

JOHANNESBURG - Vodacom has been found guilty of contravening sections of the Consumer Protection Act.

The National Consumer Tribunal has imposed an administrative fine of R1-million against the telecoms giant. 

It found company's conduct was unethical by imposing terms and conditions that negated the consumers' right to cancel their fixed-term contracts.

The tribunal received several complaints between 2020 and 2022. 

Consumers alleged that Vodacom denied them the right to cancel their fixed term contracts by imposing a cancellation penalty of 75 percent.

The National Consumer Commission has welcomed the decision to fine Vodacom.

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