[SPONSORED] AVBOB remains able and committed to supporting members.
We wish to assure our policyholders and clients that we are actively managing the challenges around the disruption of our digital systems and prioritising the continuity of essential services.
Although we had hoped to restore full services sooner, it is imperative to ensure that systems are returned to service in a safe and secure manner.
“The digital systems disruption is being treated with the utmost seriousness, and we apologise for the inconvenience to our members and clients,” says Adriaan Bester, AVBOB General Manager: Corporate Affairs.
The value AVBOB offers
With the dedicated support of our members, AVBOB has grown to nearly 3 million policyholders and more than 9 million lives assured. From the start, 107 years ago, our mutual status has driven our ethos, purpose and competitive differentiation.
As a mutual society, AVBOB has no shareholders; instead, our members share in the value the business creates.
Through AVBOB Member Rewards*, our members receive everyday support in the form of vouchers, coupons and discounts. The 65Alive Cash Benefit* is a special bonus that qualifying members receive when they turn 65.
And, on condition that AVBOB Funeral Service is appointed to conduct the funeral service for the insured life, policyholders receive FREE member benefits* to the value of up to R23 500:
- A basic funeral valued at R15 000, including arranging and conducting the funeral, a specified coffin and hearse
- R3 000 upfront cash benefit
- R3 000 discount on a tombstone, cremation or aquamation**
- Transport of the departed loved one within the borders of South Africa
- We remain a financially strong and responsible organisation
Considering the challenges brought about by the digital disruption, we want to assure our members that AVBOB’s financial position is unaffected:
- Our bank accounts are not compromised
- Our ability and commitment to meet financial obligations to policyholders remain
- Our investments are safe and managed by external asset managers
Interim measures
Clients who experience technical difficulties accessing AVBOB’s digital platforms can pay their premiums online using the following secure link: https://payat.io/qr/11745.
Policyholders should use their policy numbers as a reference.
We urge our members to double-check the link they use, as this is the only payment link. Always take great care to ensure that any payment link is real since these links are often changed by fraudsters.
Clients who need to lodge new claims can do so directly via email at: [email protected].
*Terms and conditions apply. **The discount on the tombstone is valid for 18 months from the date of the funeral and on condition that AVBOB Funeral Service provides the tombstone. Aquamation is currently only available at AVBOB in Cape Town, Pretoria and Gqeberha.
FREE funeral benefits only apply if AVBOB Funeral Service conducts the funeral. AVBOB Mutual Assurance Society is a licensed life insurer and authorised Financial Services Provider. FSP 20656. AVBOB is a level 1 B-BBEE contributor. www.AVBOB.co.za