Cartrack to pay millions in fine and refunds.
JOHANNESBURG - Cartrack to pay R5-million fine and R5.1-miilion in refunds.
Cartrack has also agreed to amend its terms and conditions.
Cartrack agreed to also settle 167 consumer complaints.
Customers complained that Cartrack terms and conditions violated the Consumer Protection Act.
The National Consumer Commission (NCC) said it had received complaints from 210 consumers over a period of time, complaining that Cartrack failed to provide remedies to consumers.
They further stated that the NCC investigated the complaints lodged by the consumers and found that the terms and conditions of the sale agreements were inconsistent with the CPA on some complaints.
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Acting Commissioner Hardin Ratshisusu has welcomed the Tribunal’s consent order.
“This settlement concludes a lengthy investigation on complaints involving Cartrack. Consumers that were affected by the conduct will, through this settlement, receive redress," Ratshisusu said.
"The NCC further welcomes Cartrack’s commitment to amend their terms and conditions to ensure compliance with the CPA and acknowledges Cartrack’s full co- operation.”